The Advantage Point
"Tell me."
A pause on the line. Then, Sanjay spoke slowly: "You bought a TV that promised 11.4 years. If we cannot deliver a perfect pixel for 11.4 years, we don't just replace it. We upgrade you. For free. Every year, to the current flagship model. Until the 11.4 years are up."
For six months, the Apex Q7 was perfect. Until it wasn't.
Vikram nodded. "I know. I read the spec sheet."