| Requirement | Description | |-------------|-------------| | | Use Google Drive, Motorola Smart Assistant (PC), or external storage to save photos, contacts, and documents. | | Charge battery | Ensure the battery is at least 70% to prevent shutdown during the process. | | Disable Factory Reset Protection (FRP) | Go to Settings → Google → Manage your Google Account → Security → 2-Step Verification (turn off temporarily). Alternatively, remove your Google account from the device. Failure to do so may lock the phone after reset. | | Know your Google credentials | If FRP is active, you will need the original Google account email/password after the reset. | 3. Method 1: Factory Reset via Settings (Soft Reset) This method is functional only when the device can boot normally and the screen is accessible.