The most common IT ticket is “Forgot my PIN/Password.” With an embedded chat, you can verify the user’s identity via SSO within the chat, then use Miradore to issue a temporary access code or trigger a reset script. The user never waits on hold.
Start by mapping out the top 5 questions your users ask daily. If those questions require you to look up a device ID in Miradore, you need chat integration. Need help connecting Miradore’s API to your chat system? Drop a comment below or contact our integration team. miradore chat
You can wipe a lost laptop, push an app, or check OS versions remotely. But if a user in the warehouse can’t access the VPN, or a sales rep forgot their passcode, you are stuck using email, Slack, or walking across the building. That slows down resolution time. The most common IT ticket is “Forgot my PIN/Password