After listening, you will find yourself unconsciously using "tactical empathy" at the coffee shop ("It sounds like you’re having a tough morning with the espresso machine...") and watching people’s faces change when they realize you are actually listening to them.
I bought the hardcover two years ago. It sat on my nightstand, annotated in the first three chapters, then slowly buried under newer releases.
How Chris Voss’s voice turns negotiation tactics into a life-changing performance.
Here is why the audio version is the definitive way to consume this masterpiece. When you read a physical copy, you see phrases like "That's right," "The late-night FM DJ voice," or "Accusation audit." You understand the concepts intellectually. But negotiation is not an intellectual sport. It is an auditory, emotional, and tactical one.
Mirroring (repeating the last 1-3 words someone says) is a core tactic. When you read about it, it feels awkward. When you hear Voss do it in real-time during his narrated examples, you realize it sounds completely natural. He also demonstrates the difference between the playful voice, the analytical voice, and the assertive voice. You cannot infer tone from text.
After listening, you will find yourself unconsciously using "tactical empathy" at the coffee shop ("It sounds like you’re having a tough morning with the espresso machine...") and watching people’s faces change when they realize you are actually listening to them.
I bought the hardcover two years ago. It sat on my nightstand, annotated in the first three chapters, then slowly buried under newer releases.
How Chris Voss’s voice turns negotiation tactics into a life-changing performance.
Here is why the audio version is the definitive way to consume this masterpiece. When you read a physical copy, you see phrases like "That's right," "The late-night FM DJ voice," or "Accusation audit." You understand the concepts intellectually. But negotiation is not an intellectual sport. It is an auditory, emotional, and tactical one.
Mirroring (repeating the last 1-3 words someone says) is a core tactic. When you read about it, it feels awkward. When you hear Voss do it in real-time during his narrated examples, you realize it sounds completely natural. He also demonstrates the difference between the playful voice, the analytical voice, and the assertive voice. You cannot infer tone from text.
