This created a filter. 80% of problems never reached the center. The remaining 20% were truly critical, and the MPPE could dedicate its scarce resources (travel, rare parts) to them efficiently.
She looked at Luis and said: "We don't need a help desk. We need a help community." soporte autogestión mppe
Schools were paralyzed. Teachers stopped using the (educational laptops). Administrators reverted to paper. The Minister declared a state of "technological siege." This created a filter