Where Can You Go For Technical Assistance With Ivylearn? __full__ -
| | Who to contact? | Best method | | :--- | :--- | :--- | | "I can't submit my paper" / Video won't play | IvyLearn 24/7 Support (via Help button) | Live Chat | | "I forgot my password" / Can't log in | Ivy Tech Support Center | Call 1-888-489-5463 | | "The quiz question is wrong" / Content missing | Your Professor | IvyLearn Inbox | | "My campus lab computer is frozen" | Campus IT Desk | Walk-in or local phone line |
Before you contact support, take a screenshot of the error message or a screen recording of what’s happening. Then, when you open the chat, type: "I need help. I am trying to [submit a quiz / upload a file], and I get error code [X]." This cuts troubleshooting time in half. where can you go for technical assistance with ivylearn?
We’ve all been there: It’s 11:00 PM, your assignment is due at midnight, and IvyLearn won’t load your quiz. Or maybe you can’t find your course, or the video player keeps buffering. | | Who to contact